Shipping & returns
Shipping
We ship from local depots on both sides of the Atlantic, so your cards arrive faster and you don't get stung with surprise import fees.
United States
Dispatched from our US depot.
- Ground or Priority — ETA and rates shown at checkout.
United Kingdom
Dispatched from our UK depot.
- DPD Next Working Day
- Royal Mail Tracked 48
European Union
- Tracked delivery in 2–7 business days.
- No surprise import charges on delivery — duties and taxes are handled at checkout.
Returns & Refunds
30-day easy returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. Our boxes arrive sealed in cellophane (a clear plastic wrap), and returned items must still have this cellophane wrap intact and unbroken. You'll also need the receipt, order number, or proof of purchase.
To start a return, contact us at hello@oneofonehq.com.
Returns will need to be sent to the following address:
One of One Trading Cards Ltd
Northampton2
James and James Fulfilment
Rhosili Road
Brackmills Industrial Estate
Northampton
NN4 7JE
United Kingdom
You can always contact us for any return question at hello@oneofonehq.com.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it — unused, with tags, and in its original cellophane wrap intact. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at hello@oneofonehq.com.